Call Statistical Reporting
Real Time Statistical Information Reports and Logs.
Statistics information, reports and logs are easily accessible to suit your requirements and are available by the following methods.
Live feed monitoring – This option allows you to choose which reports/graphs/logs and or statistical information best suits your requirements. You can then personalize your live feed monitor to suite. This is particularly helpful for monitoring Call Centre’s, Advertisement Campaigns, Call Capacity warnings and many more.
Scheduled Reports and Logs – This option allows you to choose which standard reports best suite your requirements, simply schedule them by time day or week. These reports can then be either e-mailed or FTP’d to you as requested.
Real Time Portal Access – This option allows you to choose information from over 50 standard and 100’s of bespoke real time reports. In addition to live information, historical call logs and reports are also available. Once on the portal you can access graphical and statistical information. Reports etc. that can then be viewed e-mailed or printed as needed.
For more information /documentation about any of our products, services or pricing please contact us at info@intelrouting.co.uk or call 0800 180 8484
-
Having instant access to online statistics, live wall boards, call recordings etc.. And the ability to allow our clients access to view our performance on their lines has been a vital element in our continued success.
Answer-4u have been working alongside Intelligent Telecoms Routing for over 8 years now and the constant development of their portal has fundamentally given our business a huge USP in our market place.
Customer Service Director at Answer-4u
-
Intelligent Telecoms Routing have trained us in building and using their cloud based IVR’s , we are fully in control and can route calls to any of our local and international sites as business dictates.
IT Manager
-
'For over 10 years Intelligent Telecoms Routing have been our chosen provider of switchboard software, and have helped us to grow as a business through listening to our needs and working closely with us.
Intelligent Telecoms Routing provide a reliable service, undertake continual development and innovation with their systems to benefit their customers and deliver their service with a friendly, customer focused approach.’Senior Manager, Car Take Back
-
The team at Intelligent Telecoms Routing have provided a great, intuitive platform which allows me to route calls to any number I choose. This gives me great confidence as in the event of a disaster, calls can quickly be directed to another location!
They took time out to understand my needs and gave recommendations on how to setup the system which allows me to manage it myself going forwards.
They are always on the end of the phone when I need anything clarifying and respond to emails in a quick and efficient manner.
Head of ICT, sk:n Limited
-
We have been customers for over 9 years and I have always found Intelligent Telecoms Routing to be a company you can trust with your communication needs.
They have an innovative approach to finding solutions tailored to your specific requirements and will deliver them to a coordinated plan.
The team at Intelligent Telecoms Routing have assisted ROM Group through some challenging projects where delivery and quality were of paramount importance.
I feel we have a partner that understands what I need and what my Business needs.
ROM Ltd
