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Cloud based dialers
Our list based dialing system is a stand alone product that simply makes a call and connects to available operators. We have no limits in place as to the amount of calls that can be simultaneously made.
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Artificial Intelligence
Artificial intelligence is a set of emerging technologies that will revolutionise the way customers engage with online support. However, not all AI systems are created equal.
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Call routing Products
ITR's bespoke IVR is the jewel in the crown of our IVR services as it allows our customers to configure an IVR service to do pretty much anything they want. Also incorporating all of the above call routing products.
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Advanced IVR solutions
Here at Intelligent Telecoms Routing, we have been building cloud based IVR solutions for over 10 years and have yet to face an unassailable challenge.
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Full PCI Compliance solutions
The Payment Card Industry Data Security Standard (PCI DSS) is a proprietary information security standard for organizations that handle cardholder information for the major debit, credit, prepaid, e-purse, ATM, and POS cards.
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Number Ranges
When you make a phone call, the cost of the call is determined by the type of phone number you call. It can range from nothing at all on freephone 0800 numbers through to £1.50 per minute on certain premium rate numbers starting 090.
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Call Centre Solutions
Overview Introduction The virtual call centre enables your company to handle inbound calls to one or multiple access numbers at several geographically independent locations. Homes and offices can easily be a part of a virtual call centre.
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Home worker solutions
Intelligent Telecoms Routing cloud based technology is perfect for Homeworkers. All a homeworker needs is a phone and broadband connection. They can be added / deleted from the homeworker network team in minutes.
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Event initiated Solutions
Allows calls to a bespoke IVR to be initiated by external events, e.g. inbound SMS or Email Intelligent Telecoms Routing Event Initiated Solutions means that customer contact has never been easier
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Call Statistical Reporting
Statistics information, reports and logs are easily accessible to suit your requirements and are available by the following methods.
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Call Recording
Our call recording product is one that customers find easy to understand and use, which makes it an ideal value-add service to sell with any call routing or IVR solution.
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Disaster Recovery
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Having instant access to online statistics, live wall boards, call recordings etc.. And the ability to allow our clients access to view our performance on their lines has been a vital element in our continued success.
Answer-4u have been working alongside Intelligent Telecoms Routing for over 8 years now and the constant development of their portal has fundamentally given our business a huge USP in our market place.
Customer Service Director at Answer-4u
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Intelligent Telecoms Routing have trained us in building and using their cloud based IVR’s , we are fully in control and can route calls to any of our local and international sites as business dictates.
IT Manager
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'For over 10 years Intelligent Telecoms Routing have been our chosen provider of switchboard software, and have helped us to grow as a business through listening to our needs and working closely with us.
Intelligent Telecoms Routing provide a reliable service, undertake continual development and innovation with their systems to benefit their customers and deliver their service with a friendly, customer focused approach.’Senior Manager, Car Take Back
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The team at Intelligent Telecoms Routing have provided a great, intuitive platform which allows me to route calls to any number I choose. This gives me great confidence as in the event of a disaster, calls can quickly be directed to another location!
They took time out to understand my needs and gave recommendations on how to setup the system which allows me to manage it myself going forwards.
They are always on the end of the phone when I need anything clarifying and respond to emails in a quick and efficient manner.
Head of ICT, sk:n Limited
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We have been customers for over 9 years and I have always found Intelligent Telecoms Routing to be a company you can trust with your communication needs.
They have an innovative approach to finding solutions tailored to your specific requirements and will deliver them to a coordinated plan.
The team at Intelligent Telecoms Routing have assisted ROM Group through some challenging projects where delivery and quality were of paramount importance.
I feel we have a partner that understands what I need and what my Business needs.
ROM Ltd
