Event Initiated IVR
Allows calls to a bespoke IVR to be initiated by external events, e.g. inbound SMS or Email
Intelligent Telecoms Routing Event Initiated Solutions means that customer contact has never been easier and because it is available in both directions it’s never been more convenient.
How it works
The customer defines contact initiation and then this is loaded into the customer Real Time cloud software, this is straight forward and managed by our customers.
Contact can be made by initiating a phone call, much like a dialer, the clever bit is that it can then generate a follow up SMS or and e-mail. The order of contact is defined by you the customer. Thus giving the contacted party the opportunity to answer or reply in a method that is most convenient to them.
All data is updated and retrievable. real time and stored management information always available along with full training and support.
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Having instant access to online statistics, live wall boards, call recordings etc.. And the ability to allow our clients access to view our performance on their lines has been a vital element in our continued success.
Answer-4u have been working alongside Intelligent Telecoms Routing for over 8 years now and the constant development of their portal has fundamentally given our business a huge USP in our market place.
Customer Service Director at Answer-4u
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Intelligent Telecoms Routing have trained us in building and using their cloud based IVR’s , we are fully in control and can route calls to any of our local and international sites as business dictates.
IT Manager
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'For over 10 years Intelligent Telecoms Routing have been our chosen provider of switchboard software, and have helped us to grow as a business through listening to our needs and working closely with us.
Intelligent Telecoms Routing provide a reliable service, undertake continual development and innovation with their systems to benefit their customers and deliver their service with a friendly, customer focused approach.’Senior Manager, Car Take Back
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The team at Intelligent Telecoms Routing have provided a great, intuitive platform which allows me to route calls to any number I choose. This gives me great confidence as in the event of a disaster, calls can quickly be directed to another location!
They took time out to understand my needs and gave recommendations on how to setup the system which allows me to manage it myself going forwards.
They are always on the end of the phone when I need anything clarifying and respond to emails in a quick and efficient manner.
Head of ICT, sk:n Limited
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We have been customers for over 9 years and I have always found Intelligent Telecoms Routing to be a company you can trust with your communication needs.
They have an innovative approach to finding solutions tailored to your specific requirements and will deliver them to a coordinated plan.
The team at Intelligent Telecoms Routing have assisted ROM Group through some challenging projects where delivery and quality were of paramount importance.
I feel we have a partner that understands what I need and what my Business needs.
ROM Ltd
