Home worker solutions

Intelligent Telecoms Routing cloud based technology is perfect for Homeworkers.

All a homeworker needs is a phone and broadband connection. They can be added / deleted from the homeworker network team in minutes.

Homeworker solutions can be as simple or complex as customers require. Calls to and from homeworkers are billed on a single bill, no need for homeworkers to claim back call charges. Routing plans including skill based can be easily deployed and managed.

Real time reporting and historic management is available as standard. Operator licenses are issued to a single account and are based on simultaneous usage, this offers great value for money. These licenses have many advanced features such as operator activity and summery reports.

Many services are available on our Homeworker network, and of course can be built to exacting requirements; some of the most popular features incorporated are;

  • Call recording
  • Cloud based dialer
  • Call queue and callback facility
  • Skills based routing
  • Mid call transfer
  • CRM integration
  • Having instant access to online statistics, live wall boards, call recordings etc.. And the ability to allow our clients access to view our performance on their lines has been a vital element in our continued success.

    Answer-4u have been working alongside Intelligent Telecoms Routing for over 8 years now and the constant development of their portal has fundamentally given our business a huge USP in our market place.

    David Chapman

    Customer Service Director at Answer-4u

  • Intelligent Telecoms Routing have trained us in building and using their cloud based IVR’s , we are fully in control and can route calls to any of our local and international sites as business dictates.

    Adrian Church

    IT Manager

  • 'For over 10 years Intelligent Telecoms Routing have been our chosen provider of switchboard software, and have helped us to grow as a business through listening to our needs and working closely with us.

    Intelligent Telecoms Routing provide a reliable service, undertake continual development and innovation with their systems to benefit their customers and deliver their service with a friendly, customer focused approach.’

    Ken Byng

    Senior Manager, Car Take Back

  • The team at Intelligent Telecoms Routing have provided a great, intuitive platform which allows me to route calls to any number I choose. This gives me great confidence as in the event of a disaster, calls can quickly be directed to another location!

    They took time out to understand my needs and gave recommendations on how to setup the system which allows me to manage it myself going forwards.

    They are always on the end of the phone when I need anything clarifying and respond to emails in a quick and efficient manner.

    Sanjay Mavji

    Head of ICT, sk:n Limited

  • We have been customers for over 9 years and I have always found Intelligent Telecoms Routing to be a company you can trust with your communication needs.

    They have an innovative approach to finding solutions tailored to your specific requirements and will deliver them to a coordinated plan.

    The team at Intelligent Telecoms Routing have assisted ROM Group through some challenging projects where delivery and quality were of paramount importance.

    I feel we have a partner that understands what I need and what my Business needs.

    Kevin Parker ROM Group IT Manager

    ROM Ltd