PCI DSS Compliant credit card processing

The Payment Card Industry Data Security Standard (PCI DSS) is a proprietary information security standard for organizations that handle cardholder information for the major debit, credit, prepaid, e-purse, ATM, and POS cards.

If you are taking payment card details from customers over the telephone, you need to comply with PCI DSS guidelines.

Intelligent Telecoms Routing credit card processing solution provides organisations with an easy to deploy, fully PCI DSS compliant way to take payment card details from customers, leveraging the Intelligent Telecoms Routing cloud platform and without the need to make changes to existing systems and processes.

The system features separate entry of each secure element by the customer using the telephone keypad, with the operator introducing each element. This allows the operator to coach the customer through the process whilst secure data is neither call-recorded nor revealed to the operator.

The operator can trigger entry and processing of credit card data at any point during the call whilst logged on.

Sensitive credit card data is not stored after the transaction has been completed, thus making the offering fully PCI compliant

The ITR PCI solution prevents unauthorised access by contact centre staff to sensitive card data. This removes the need to operate a ‘clean room’ policy where paper, pens and mobile phones are prohibited from the agent’s desk.

What is unique about The Intelligent Telecoms Routing solution is that while sensitive information is masked from the agent, the conversation between agent and customer is able to continue, ensuring that both control and the customer experience is retained during the payment process.

Key features

  • Operator can trigger entry of credit card data at any point during the call.
  • Sensitive credit card data is not stored after the transaction has been completed.
  • No credit card data is transmitted insecurely across networks.
  • Each data element (card number, expiry, cvv2) is entered separately to allow the operator to coach the customer.
  • Call recording is suspended whilst data entry is happening – DTMF signals are not recorded.
  • Interactive entry minimises customer dropout.
  • Real-time feedback to the operator on data entry progress.
  • Re-enter any element (card number, expiry, cvv2) multiple times without affecting the others.
  • Operator can talk to the customer whilst the online transaction is being performed, minimising “dead” time.
  • Control panel runs in a standard web browser – no special software required.

Our customers will have access to view the list of transactions at any time through the call log. Additional charges or refunds can be invoked against each transaction at a later date through a series of buttons in the call log.

PCI- DSS compliant credit card processing is part of the Intelligent Telecoms Routing suite of web-browser based call center applications – CC4Web. To find out more about CC4Web and how it can help you remove customer premise equipment please contact: Info@intelrouting.co.uk

  • Having instant access to online statistics, live wall boards, call recordings etc.. And the ability to allow our clients access to view our performance on their lines has been a vital element in our continued success.

    Answer-4u have been working alongside Intelligent Telecoms Routing for over 8 years now and the constant development of their portal has fundamentally given our business a huge USP in our market place.

    David Chapman

    Customer Service Director at Answer-4u

  • Intelligent Telecoms Routing have trained us in building and using their cloud based IVR’s , we are fully in control and can route calls to any of our local and international sites as business dictates.

    Adrian Church

    IT Manager

  • 'For over 10 years Intelligent Telecoms Routing have been our chosen provider of switchboard software, and have helped us to grow as a business through listening to our needs and working closely with us.

    Intelligent Telecoms Routing provide a reliable service, undertake continual development and innovation with their systems to benefit their customers and deliver their service with a friendly, customer focused approach.’

    Ken Byng

    Senior Manager, Car Take Back

  • The team at Intelligent Telecoms Routing have provided a great, intuitive platform which allows me to route calls to any number I choose. This gives me great confidence as in the event of a disaster, calls can quickly be directed to another location!

    They took time out to understand my needs and gave recommendations on how to setup the system which allows me to manage it myself going forwards.

    They are always on the end of the phone when I need anything clarifying and respond to emails in a quick and efficient manner.

    Sanjay Mavji

    Head of ICT, sk:n Limited

  • We have been customers for over 9 years and I have always found Intelligent Telecoms Routing to be a company you can trust with your communication needs.

    They have an innovative approach to finding solutions tailored to your specific requirements and will deliver them to a coordinated plan.

    The team at Intelligent Telecoms Routing have assisted ROM Group through some challenging projects where delivery and quality were of paramount importance.

    I feel we have a partner that understands what I need and what my Business needs.

    Kevin Parker ROM Group IT Manager

    ROM Ltd