What is a disaster?

A disaster can be classed as anything that affects the ability of your organisation to function properly.Disaster can strike at any time. If your organisation is not prepared, the consequences can be serious.

Intelligent Telecoms Routing Disaster Recovery is a cloud based solution that works alongside your existing technology, enabling your business to carry on running smoothly in all eventualities.

As no two requirements are the same, we will work with you to design the perfect solution for business. We will help you discover the right combination of telephone services to integrate with and compliment your disaster recovery plans.

Once you have chosen the plan that best suits your needs, your disaster recovery telephone service will remain in the background until you declare an emergency or implement a scheduled test. During the crisis, our services keep your organisation’s communications up and running.

When the emergency is over, you simply switch back to your own internal systems. What’s more, our services and systems are extremely flexible, allowing you to monitor your calls remotely and make changes in real time to adapt to events as they unfold.

Should you ever need to use our services you will be able to download comprehensive Management Information reports detailing all the calls you made through our service and their cost. This can be suitable for insurance purposes when you make a claim after the emergency has passed.

  • Having instant access to online statistics, live wall boards, call recordings etc.. And the ability to allow our clients access to view our performance on their lines has been a vital element in our continued success.

    Answer-4u have been working alongside Intelligent Telecoms Routing for over 8 years now and the constant development of their portal has fundamentally given our business a huge USP in our market place.

    David Chapman

    Customer Service Director at Answer-4u

  • Intelligent Telecoms Routing have trained us in building and using their cloud based IVR’s , we are fully in control and can route calls to any of our local and international sites as business dictates.

    Adrian Church

    IT Manager

  • 'For over 10 years Intelligent Telecoms Routing have been our chosen provider of switchboard software, and have helped us to grow as a business through listening to our needs and working closely with us.

    Intelligent Telecoms Routing provide a reliable service, undertake continual development and innovation with their systems to benefit their customers and deliver their service with a friendly, customer focused approach.’

    Ken Byng

    Senior Manager, Car Take Back

  • The team at Intelligent Telecoms Routing have provided a great, intuitive platform which allows me to route calls to any number I choose. This gives me great confidence as in the event of a disaster, calls can quickly be directed to another location!

    They took time out to understand my needs and gave recommendations on how to setup the system which allows me to manage it myself going forwards.

    They are always on the end of the phone when I need anything clarifying and respond to emails in a quick and efficient manner.

    Sanjay Mavji

    Head of ICT, sk:n Limited

  • We have been customers for over 9 years and I have always found Intelligent Telecoms Routing to be a company you can trust with your communication needs.

    They have an innovative approach to finding solutions tailored to your specific requirements and will deliver them to a coordinated plan.

    The team at Intelligent Telecoms Routing have assisted ROM Group through some challenging projects where delivery and quality were of paramount importance.

    I feel we have a partner that understands what I need and what my Business needs.

    Kevin Parker ROM Group IT Manager

    ROM Ltd