Advanced IVR solutions

Here at Intelligent Telecoms Routing, we have been building cloud based IVR solutions for over 10 years and have yet to face an unassailable challenge.

We believe that the Advanced IVR is a culmination of our knowledge, understanding and expertise.This when coupled with any number of product configurations and bespoke developments, gives the customer an enhanced solution, which will also allow full flexibility for swift change.

Most of our customers start with simple IVR’s, messages, menus and call routing plans. Many then go on to more Advanced Solutions.

Additional features are:

  • Outbound IVR
  • List based outdialling
  • Event initiation
  • Call Broadcast
  • Credit card processing.
  • Call recording
  • Switchboard
  • Http call back
  • Call queue and call back
  • Off line queue
  • Disaster recovery
  • Text to Speech conversation
  • Mid call transfer
  • Regional mapping
  • Different language settings
  • HTTP API Requests
  • Surveys
  • FTP Node
  • Operator groups
  • Hot Desking
  • Workforce management
  • Operator license
  • Wallboards
  • Advanced scripting
  • Conferencing
  • IVM
  • Solution backup

The additional features are in many instances available as stand alone products and for fear of complicating matters, it is worth pointing out that these additional features also contain unique features of their own, for instance our call queue has 135 different settings at the last count.

So in essence the Advanced IVR Solution is basically what ever our customers want it to be!

  • Having instant access to online statistics, live wall boards, call recordings etc.. And the ability to allow our clients access to view our performance on their lines has been a vital element in our continued success.

    Answer-4u have been working alongside Intelligent Telecoms Routing for over 8 years now and the constant development of their portal has fundamentally given our business a huge USP in our market place.

    David Chapman

    Customer Service Director at Answer-4u

  • Intelligent Telecoms Routing have trained us in building and using their cloud based IVR’s , we are fully in control and can route calls to any of our local and international sites as business dictates.

    Adrian Church

    IT Manager

  • 'For over 10 years Intelligent Telecoms Routing have been our chosen provider of switchboard software, and have helped us to grow as a business through listening to our needs and working closely with us.

    Intelligent Telecoms Routing provide a reliable service, undertake continual development and innovation with their systems to benefit their customers and deliver their service with a friendly, customer focused approach.’

    Ken Byng

    Senior Manager, Car Take Back

  • The team at Intelligent Telecoms Routing have provided a great, intuitive platform which allows me to route calls to any number I choose. This gives me great confidence as in the event of a disaster, calls can quickly be directed to another location!

    They took time out to understand my needs and gave recommendations on how to setup the system which allows me to manage it myself going forwards.

    They are always on the end of the phone when I need anything clarifying and respond to emails in a quick and efficient manner.

    Sanjay Mavji

    Head of ICT, sk:n Limited

  • We have been customers for over 9 years and I have always found Intelligent Telecoms Routing to be a company you can trust with your communication needs.

    They have an innovative approach to finding solutions tailored to your specific requirements and will deliver them to a coordinated plan.

    The team at Intelligent Telecoms Routing have assisted ROM Group through some challenging projects where delivery and quality were of paramount importance.

    I feel we have a partner that understands what I need and what my Business needs.

    Kevin Parker ROM Group IT Manager

    ROM Ltd